Mystery Patient Visits

A mystery patient assessment is the ideal strategy to help your organization dig beneath your survey scores.

MedEcon Cover 2We work with you to design a customized assessment checklist that tells our mystery patients what to look for when they visit your practice – from the appointment call, to check-in and nurse/medical assistant interactions, to the provider encounter, to the business office – all the way to check-out and departure.

Our professional mystery patient team provides a full report describing details of what happened throughout the patient experience, telling you where your practice shines, what needs polishing. We also recommend specific changes aimed at achieving an exceptional patient experience.

Want to assess your telephone staff etiquette? Our mystery callers can help. Learn more here!