Once you know the performance areas that need attention, the next question is “how do we do that?” This is where a lot of organizations get stuck and where working with a single vendor like SullivanLuallin Group will make a huge difference in your long-term success.

Having delved into data and performed in-depth analysis during the Assess phase – or using results you’ve collected on your own – we’re already deeply familiar with your organization and can develop specific programs that will best fit your environment, from service quality training for staff to shadow coaching for providers. Together, these strategies help establish a culture of exceptional service that employees at every level feel proud and motivated to support. With improved performance comes increased patient satisfaction, better clinical outcomes and additional reimbursement and incentive payments.

Services for Improving Your Performance:

Customer Service Training

Shadow Coaching