Happy Patients. Engaged Employees. Improved Scores.

Beyond workshops, SullivanLuallin Group to provide countless resources online and on site. Stay in touch, get informed and continue to inspire yourself and your staff with some of our highest rated newsletters, workshops and training videos.


Star-Studded-Service-6-Steps-to-Winning-Patient-SatisfactionAvailable For Order Through MGMA!

Star-Studded Service: 6 Steps to Winning Patient Satisfaction, 2nd Edition 

By Kevin W. Sullivan & Meryl D. Luallin

A practical six-step process that includes real-life accounts on how to increase patient satisfaction, improve patient care, boost word-of-mouth referrals and perk up your bottom line.

For ordering information, click here or call (877) ASK-MGMA (Item #8595).


(Gina Shaw - Specialty Pharmacy Continuum, September 7, 2016)

(Erica Sprey - Physician's Practice, August 22, 2016)

(Gina Shaw - Specialty Pharmacy Continuum, June 6, 2016)

(Tammy Worth - Renal & Urology News, April 22, 2016)

(Neil Chesanow - Medscape, April 20, 2016)

(CAPG Health Magazine, June 2015)

Boost the Morale of Your Care Team
(ADAM's Executive Decisions in Dermatology, May/June 2015)

Simple Tips to Help Doctors Stay on Schedule
(Physicians Practice, April 2015)

(Review of Ophthalmology, December 2014)

Great Patient Experiences Can Earn Big Payer Bonuses
(Journal of Medical Practice Management, November/December 2014)

Are Mystery Patient Visits in your Future? The Bright Medical Associates Story
(CAPG Health, Winter 2008)



(Timothy Poulton, M.D. - Hospitals & Health Networks, August 18, 2016

(Paul Rosen, MD, MPH, MMM - New England Journal of Medicine: Catalyst, August 2, 2016)

(Matt Kuhrt - FierceHealthcare, April 13, 2016)

(David Ferguson - FierceHealthcare, April 8, 2016)

(Zack Budryk - FierceHealthcare, April 6, 2016)

(Zack Budryk - FierceHealthcare, March 30, 2016)

(Leslie Small - FierceHealthcare, May 12, 2015)

(Rachael Zimlich, Medical Economics, January 2015)

(Elizabeth W. Woodcock, Medical Economics, January 2015)

(MarketWire, February 2015)

(Debra Beaulieu - FiercePracticeManagement, October 2013

(Diana Manos - Healthcare IT News, August 2013)

(Darice Britt - SouthSource, April 2013)

Six Easy Ways To Improve Patient Satisfaction
(Aubrey Westgate - PhysiciansPractice.com, January 2013) 

(MGMA-ACMPE, October 2012) 

Patient Satisfaction: The New Rules of Engagement
(Holly Korda, Ph.D. - Thehealthcareblog.com, October 2012)

Patients Describe What They Consider Good Customer Service
(Victoria Stagg Elliott - American Medical News, October 2012) 

(Stacey Butterfield - ACP Internist, January 2010)

What "Mystery Patients" Can Do For You
(Morgan Lewis Jr. - Medical Economics, May 22, 2009)

No More ‘Oh, By The Way…’: Mastering the Patient Interview
(Shelly K. Schwartz - Physicians Practice, January 2007)


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