Online Patient Satisfaction Surveys Offer Immediate Feedback

Asking patients their opinion about your medical practice is a great way to learn your service strengths and limitations from a customer perspective. Successful healthcare organizations use satisfaction survey results to improve their services to ensure patient satisfaction.What’s the best way to get those insights? In the past, many medical practices mailed satisfaction surveys to […]

Physician Retreat Solves Office Conflict

Content doctors, engaged staff members, satisfied patients.  Seems so simple, but when there’s strife among physician partners, employees often feel office conflict and reflect it to patients.One four-partner specialty practice in the Northwest found themselves at odds over almost everything.  There was discord between administration and one of the partners.  Another of the partners took exception […]