SullivanLuallin Group conducts patient satisfaction surveys, employee and physician engagement surveys, as well as custom surveys to meet our clients' needs. As a CMS and NCQA approved survey vendor, we help hospitals and ambulatory practices prepare for and conduct Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys.

In addition, SullivanLuallinGroup utilizes mystery patient visits, mystery calls, stakeholder interviews, and patient and employee focus groups to dig beneath the survey data. We help create action plans that identify opportunities to improve performance. We also secure leadership commitment to ensure service quality is an organizational priority.

Services for Assessing Your Performance:

Contact us today to learn more.