About Us

We’re The Patient Experience Transformation Company

SullivanLuallin Group provides comprehensive services and programs for patient experience transformation — from surveys and assessment tools , to improvement planning and programs, to ongoing maintenance of success.

Privately owned and headquartered in San Diego, California, we’re the original patient experience transformation company.  We partner with clients nationwide to create and sustain a culture of service that meets their satisfaction goals and improves the patient experience. We provide direct access to SullivanLuallin Group principals, and value the relationship we have with each client.

With more than 35 years of healthcare experience, SullivanLuallin Group understands the unique challenges organizations face concerning patient satisfaction, employee and physician engagement and retention, budget constraints, and reimbursement.

SullivanLuallin Group consultants are senior-level, strategic-thinking professionals with extensive healthcare experience, who are committed to our clients’ success. We have worked with more than 2,500 healthcare organizations nationwide – including physician groups, hospitals, provider networks, and health plans. Our track record of helping clients increase patient, provider and employee satisfaction speaks for itself.

Transform the patient experience with us. For more information about how we partner with you to achieve your goals, call (619) 283-8988 or email us today to speak with our friendly experts.

We're a corporate partner of the Medical Group Management Association (MGMA) for patient surveys and customer service solutions, and preferred survey partner of the America's Physician Groups (APG). Our book, Star-Studded Service: Six Steps to Winning Patient Satisfaction, is an MGMA best seller. It is now released in a second edition in response to overwhelming member requests.

Our Best-Selling Book Through MGMA
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Engaging, realistic and actionable
We have been engaged with SullivanLuallin for three years to measure and improve patient satisfaction throughout our organization. We implemented SullivanLuallin’s satisfaction surveys for all providers and locations…

Gaynor RosensteinCrystal Run Healthcare LLP