Engage & Inform with Experts in Transforming the Patient Experience
Our speakers are nationally recognized and highly rated. That’s because we go beyond concepts to give you practical solutions to the challenges you’re facing now – without the annoying commercialism you dread. Our approach is focused on “how to” advice gleaned from more than 25 years of consulting with single and multi-specialty practices nationwide.
Schedule us for a keynote or breakout presentation.
As Customer Service experts, we cover a wide range of topics including:
- Six Steps to Star-Studded Service: It's Easier Than You Think
- Teamwork in Clinical and Administrative Departments
- Dealing with Difficult Patients
- Eliminating Wait Times; Getting Physicians to Run on Time
- Monitoring Patient Satisfaction for Management Action
- Shadow Coaching for Low-Scoring Physicians
- Turn Them Down Without Turning Them Off: How to Say “No” to Demanding Patients
- 25+ Ways to Build Your Practice on a Shoestring Budget
- Building the Team that Builds the Practice: Involving Your Physicians and Staff