Looking for an easy, entertaining way to teach your staff members the simple behaviors that correlate with high patient satisfaction scores? In 24 fast-paced minutes, the "Five Star Service is C.L.E.A.R." DVD presents easy-to-remember service protocols and scripts in five categories that all staff members - both front and back office - can use to enhance the patient experience.
What is C.L.E.A.R.?
- Connect - Specific techniques for making a great first impression
- Listen - Strategies for making patients feel valued and listened to
- Explain - Ways to ensure patients understand information/instructions
- Ask - Scripts to make certain that patients get their needs met
- Reconnect - Techniques for ending the patient visit on a positive note
To help you present the DVD, you'll also receive an Information Guide with suggested introductory remarks and a set of discussion questions for follow up after showing the video. Also included is a Service Matrix to hand out to your staff.
Click on the demo to watch the first 3 minutes of the DVD!
Five Star Service is C.L.E.A.R.™ is your solution for delivering the patient experience message!
Our 20 provider clinic purchased the Five Star Service is C.L.E.A.R. training DVD in January, 2014. The 24 minute video is full of good information and examples of how to provide excellent customer service in a medical setting. It provides much food for thought and raised our staff’s awareness of things that take no extra time that they could do to make the patient experience better. As new employees are hired, viewing the video is a part of their orientation. This is a most useful tool for providing training to your existing staff, as well as new hires. The program promotes an expectation of excellence that people respond to.