eSurv® Online Patient Satisfaction Survey


Obtaining patient feedback has never been easier than with eSurv®, SullivanLuallin Group's online patient satisfaction survey platform. Less expensive than traditional paper surveys, web-based compiled data is available as soon as patient responses are received online. “Real-time” survey results provide practice executives immediate information ensuring prompt action to reward outstanding performance, or handle service recovery if needed.

Key features of eSurv:

  • Real-time feedback
  • An easy-to-administer survey with tablet-compatible point of service options
  • Continuous reporting with trend data
  • A service recovery feature to quickly address patient concerns
  • Options to direct patients to your website or patient portal upon survey completion
  • Easy-to-read reports with action items for improving scores
  • Benchmarking by physician specialty
  • Budget-friendly pricing

The SullivanLuallin Group eSurv online patient survey is a favorite among the hundreds of practices we survey for each year, and includes a post-survey consultation as part of our service. For more than 25 years, we’ve helped clients reach their patient satisfaction goals, and we can help your organization gain a competitive edge too. During your presentation of findings, we review and discuss your actionable data. We also share strategies used by top-scoring hospitals, physician groups, and provider networks to improve the patient experience and maximize physician reimbursement.

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 Real-time data

Our entire administrative team loves having the electronic version of your Patient Satisfaction survey because it provides real-time data and allows us to contact patients as soon as we get  their request to do so. Many thanks!

Barbara Vernoski, DNP, RN, NEA-BC, PAHMUniversity of Florida Health