HCAHPS Surveys


The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is a public-private initiative to develop standardized surveys of patients’ experiences with ambulatory and facility-level care. The CAHPS program is funded and administered by the U.S. Agency for Healthcare Research and Quality (AHRQ), which works closely with a consortium of public and private organizations.

The model currently in place is the CMS Hospital Compare. In this program, consumers are able to compare hospitals around the country using top box scores from results submitted using the CAHPS Hospital survey (HCAHPS).

The SullivanLuallin Group hospital inpatient survey has key questions reflecting composite scores used by CMS (Centers for Medicare and Medicaid) and private payers in value-based purchasing. Use our standard inpatient satisfaction survey form – or we’ll help you customize the patient survey form to meet your needs, – including HCAHPS questions as appropriate.

We have met HCAHPS participation requirements and are approved to administer the HCAHPS survey.

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).