The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program is a public-private initiative to develop standardized surveys of patients' experiences with ambulatory and facility-level care. The CAHPS program is funded and administered by the U.S. Agency for Healthcare Research and Quality (AHRQ), which works closely with a consortium of public and private organizations.
Currently there are several pilot survey projects underway with very large multi-specialty medical groups participating to learn the feasibility of using the CAHPS Clinician Group survey (CG-CAHPS) instrument and its distribution methodology. While there is no current Center for Medicare & Medicaid Services (CMS) requirement to use the CG-CAHPS survey instrument for reporting purposes (as there is with the H-CAHPS for hospital patient surveying), there may be a future mandate since it is likely that CMS will want to provide consumers information to help them become educated about the clinician groups in their area. SullivanLuallin Group can help you navigate the complexities of conducting the CG-CAHPS survey, including the CAHPS PCMH survey, and help you develop improvement strategies to raise your scores. To learn more contact us today.