Happy Patients. Engaged Employees. Improved Scores.
Beyond workshops, SullivanLuallin Group to provide countless resources online and on site. Stay in touch, get informed and continue to inspire yourself and your staff with some of our highest rated newsletters, workshops and training videos.
Star-Studded Service: 6 Steps to Winning Patient Satisfaction, 2nd Edition
By Kevin W. Sullivan & Meryl D. Luallin
A practical six-step process that includes real-life accounts on how to increase patient satisfaction, improve patient care, boost word-of-mouth referrals and perk up your bottom line.
For ordering information, click here or call (877) ASK-MGMA (Item #8595).
(ADAM's Executive Decisions in Dermatology, May/June 2015)
(Physicians Practice, April 2015)
(Journal of Medical Practice Management, November/December 2014)
The Patient Experience – Where Old Problems Meet New Politics
(CAPG Health, January/February 2013)
Are Mystery Patient Visits in your Future? The Bright Medical Associates Story
(CAPG Health, Winter 2008)
(Aubrey Westgate - PhysiciansPractice.com, January 2013)
(The Permanente Journal, Fall 2012)
(Holly Korda, Ph.D. - Thehealthcareblog.com, October 2012)
(Victoria Stagg Elliott - American Medical News, October 2012)
(Morgan Lewis Jr. - Medical Economics, May 22, 2009)
(Shelly K. Schwartz - Physicians Practice, January 2007)
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