Transforming the Patient Experience
As healthcare providers grapple with the industry’s transition from fee-for-service pricing to value-based payment systems that include patient satisfaction metrics, many physicians and practice leaders find themselves awash in survey data. Collecting information is the easy part; the real value comes from analyzing and translating patient satisfaction data into a clear action plan that drives measurable results and continuous improvement.
That’s where SullivanLuallin Group excels.
We engage and guide your team – from practice leadership through every department – to create and sustain higher quality care and service for your patients. SullivanLuallin Group helps you tackle your patient satisfaction and engagement challenges in three phases:
Assess |
We conduct surveys and other activities to evaluate the patient experience. |
Improve |
We work with you to create a culture of service. |
Maintain |
We ensure that your organization sustains its service commitment. |
For more than 25 years, we’ve helped healthcare organizations like yours drive performance improvement to meet and exceed patients’ expectations for world-class service. Let us help you transform the patient experience.