Transforming the Patient Experience


As healthcare providers grapple with the industry’s transition from fee-for-service pricing to value-based payment systems that include patient satisfaction metrics, many physicians and practice leaders find themselves awash in survey data. Collecting information is the easy part; the real value comes from analyzing and translating patient satisfaction data into a clear action plan that drives measurable results and continuous improvement.

That’s where the SullivanLuallin Group excels.

We engage and guide your team – from practice leadership through every department – to create and sustain higher quality care and service for your patients.

SullivanLuallin Group helps you tackle your patient satisfaction and engagement challenges in three phases:

Assess

We conduct surveys and other activities to evaluate the patient experience.

Improve

We work with you to create a culture of service.

Maintain

We ensure that your organization sustains its service commitment.

For more than 25 years, we’ve helped healthcare organizations like yours drive performance improvement to meet and exceed patients’ expectations for world-class service. Let us help you transform the patient experience.

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